Meet Clearwater Mortgage - a Locally Owned Family Business
Clearwater Mortgage is a family run business. Founded by Scott Chinchar (Scotty to most) and Sandy Chinchar, husband and wife, along with their son, Jesse Chinchar.
Jesse is otherwise known as
Coach Jesse, (of the getting more and more famous Clearwater Academy International Knights football team).
You can read all about them in the Tampa Bay Times.
Clearwater Mortgage Began in 2012
But, the Chinchar’s started in the mortgage business in 1999.
Scotty, unfortunately, passed away in March of 2019 after a battle with cancer, leaving extensive written and audio file advice for us to carry on his work.
He had an extreme interest in delivering excellent customer service and wanted us to keep Clearwater Mortgage running smoothly in the “Scotty way.”
Our fearless leader who took on this task is Sandy Chinchar.
The Scotty Way
The mortgage process these days can be complex.
Each loan is different.
People need a real person who is knowledgeable, but also someone that can make things go right to get it closed when a problem does arise.
The lending world seems chaotic at times. The homebuyer has a lot of stress going on when buying a home and is spending money the moment they raise their hand and start looking for a home.
There are a lot of people involved in the process, such as the:
- Buyer's agent
- Seller’s agent
- Pest inspectors
- Loan officer
- Title company personnel
- And sometimes more!
There is a LOT going on.
Here's what Scotty said were the most important things for all of his staff to remember:
- Take care to let the borrower know how to save money along the way.
- Keep the process as simple as possible.
- No question is too unimportant.
- Speak in regular language and not industry jargon.
- Answer the phone with a human when at all possible.
- Talk to people.
- Care about the customer.
- Have fun!
New & Old Friends are Always Welcome at Clearwater Mortgage
We're different - we're not an anonymous 800#. We're right in beautiful downtown Clearwater - across from the old post office. Come in and see us. We'll help you get a mortgage and have fun along the way.